Killx Multi Insect Spray (Buy 1 Get 2 Free)

At NeshuTrends, we aim to process and deliver every order safely and on time. Please read our shipping policy before placing an order.

1. Order Processing Time
All confirmed orders are usually processed within 1–3 business days. Orders placed on Sundays or public holidays may be processed on the next working day.

2. Delivery Timeline
After dispatch, orders are usually delivered within 5–10 business days depending on the delivery location, courier availability and serviceable PIN code.

Remote locations, high-demand periods, festivals, weather conditions or courier delays may require additional time.

3. Shipping Charges
Shipping charges, if applicable, are shown at checkout before payment. Free shipping may be available on selected products, offers or order values.

4. Order Tracking
Once your order is shipped, tracking details will be shared through email, SMS or WhatsApp where available. Customers can use the tracking details to check shipment status.

5. Incorrect Address or Contact Details
Customers are requested to provide a complete and correct shipping address, PIN code and phone number. House of Zuri will not be responsible for failed delivery caused by incorrect address, wrong phone number or customer unavailability.

If re-delivery is required due to incorrect details or failed delivery attempts, additional shipping charges may apply.

6. Delayed Delivery
Delivery delays may occur due to courier issues, weather conditions, festivals, operational restrictions, remote locations or other circumstances beyond our control. We will assist customers with tracking and courier follow-up wherever possible.

7. Delivery Area
Currently, we deliver within India only. International shipping is not available at the moment.

8. Contact for Shipping Support
For shipping-related queries, contact us through Contact Us Page

Please include your order number and registered mobile number for faster assistance.

At NeshuTrends, we follow a clear return and refund process to ensure safe and genuine transactions for every customer.

1. Return Eligibility

Returns are accepted only in the following cases:

- Product received is damaged
- Product received is defective
- Wrong product is delivered
- Product is missing from the package, subject to verification

Customers must raise a return request within 48 hours of delivery. Once the request is approved, the product must be returned within 7 days as per the instructions shared by our support team.

2. Conditions for Return

To be eligible for return:

- Product must be unused
- Product must be in its original packaging
- Product tags, labels, invoice and accessories must be included, wherever applicable
- Product must not be damaged due to customer handling or usage

For damaged, defective, wrong or missing item claims, an unboxing video is required for verification. Clear product photos and packaging photos may also be requested.

3. Refund Process

Once the return request is reviewed and approved, the refund will be processed to the original payment method within 5–7 business days.

The actual credit timeline may depend on the customer’s bank, payment method or payment gateway.

Shipping charges, COD charges and convenience fees, if applicable, are non-refundable unless the issue is caused by our error.

4. Exchange / Replacement

We do not offer direct exchanges or replacements at the moment.

If your return request is approved, we will process a refund as per this Return & Refund Policy.

5. Cancellation

Orders can be cancelled within 2 hours of placing the order, provided the order has not been processed, packed or shipped.

Once the order is dispatched or handed over to the courier partner, cancellation will not be possible.

6. Non-Returnable Items

For hygiene, safety and quality reasons, some products may not be eligible for return unless they are damaged, defective or wrongly delivered.

Non-returnable items may include:

- Personal care products
- Beauty accessories
- Hygiene-sensitive products
- Used or opened products
- Clearance sale products
- Products damaged due to customer handling

7. Contact for Return or Refund Support

For return or refund support, please contact us through Contact us page

Please include your order number, registered mobile number, product photos and unboxing video for faster verification.